Privacy Policy

Effective Date: January 1, 2026
Business Name: LAB Performance LLC
Website: labxperformance.com
Contact: info@labxperformance.com

LAB Performance LLC values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a form, purchase a service, sign up for communications, or participate in coaching, fitness, nutrition, or wellness-related services.

By using this website or providing your information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Billing and payment information
  • Fitness goals
  • General health, lifestyle, or wellness information you choose to provide
  • Training history, nutrition preferences, schedule availability, and progress information
  • Messages, form submissions, survey responses, or consultation notes
  • Any other information you choose to share with us

We may also automatically collect certain information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on the website
  • Referring website
  • General location data
  • Website usage and analytics data

2. How We Use Your Information

We may use the information we collect to:

  • Provide fitness coaching, training programs, nutrition guidance, or related services
  • Respond to inquiries or consultation requests
  • Process payments and manage client accounts
  • Create, customize, and improve coaching plans
  • Track client progress and service quality
  • Send appointment reminders, updates, and service-related communications
  • Send marketing emails, newsletters, offers, or educational content
  • Improve our website, services, user experience, and marketing
  • Maintain business records
  • Comply with legal, tax, accounting, or regulatory obligations
  • Protect against fraud, unauthorized activity, or misuse of our website and services

3. Fitness, Wellness, and Health-Related Information

If you choose to provide fitness, wellness, lifestyle, or health-related information, we use that information only to support the services you request. This may include creating training plans, understanding your goals, adjusting recommendations, or improving your coaching experience.

Our services are not a substitute for professional medical advice, diagnosis, or treatment. You should consult a qualified healthcare provider before beginning a new fitness, nutrition, or wellness program, especially if you have a medical condition, injury, or health concern.

LAB Performance LLC is not a healthcare provider and does not provide medical services.

4. Payment Information

Payments are processed through Stripe. We do not directly store full credit card numbers or complete payment credentials. Stripe collects and processes your payment information according to their own privacy policy and terms.

5. Email Marketing and Communications

If you sign up for our email list, download a resource, submit a form, or become a client, we may send you emails related to our services, educational content, offers, updates, or business announcements.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly at info@labxperformance.com. Please note that even if you unsubscribe from marketing emails, we may still send necessary service-related or transactional communications.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar tracking technologies to understand website activity, improve user experience, and support marketing efforts.

These tools may collect information such as your IP address, browser type, pages visited, device information, and interactions with our website.

We may use third-party tools such as:

  • Google Analytics
  • Meta Pixel
  • Email marketing platforms
  • Scheduling software
  • Website hosting or security tools
  • Customer relationship management tools

You can usually adjust your browser settings to block or delete cookies. However, some parts of the website may not function properly if cookies are disabled.

7. How We Share Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, provide services, or comply with legal obligations. These may include:

  • Payment processors
  • Email marketing platforms
  • Website hosting providers
  • Analytics providers
  • Scheduling platforms
  • Client management or coaching software
  • Contractors, service providers, or business support vendors
  • Legal, accounting, or compliance professionals
  • Government authorities if required by law

We only share information as needed for legitimate business purposes, service delivery, legal compliance, security, or user-requested actions.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, online platform, email system, or digital storage method is completely secure. You acknowledge that any information you provide is shared at your own risk.

9. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing agreements.

You may request that we delete or update your information by contacting us at info@labxperformance.com. We may need to retain certain information for legal, tax, accounting, security, or legitimate business reasons.

10. Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing communications
  • Limit certain uses or disclosures of your information
  • Withdraw consent where processing is based on consent

To make a privacy-related request, contact us at info@labxperformance.com. We may need to verify your identity before completing your request.

11. California Privacy Rights

If you are a California resident with questions about how your personal information is collected or used, you may contact us at info@labxperformance.com. We are happy to address any privacy-related questions or requests.

12. International Users

Our website and services are operated from the United States. If you access our website from outside the United States, your information may be processed here.

13. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

If you believe a child has provided us with personal information, please contact us at info@labxperformance.com.

14. Third-Party Links

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you use.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will revise the “Effective Date” at the top of this page.

Your continued use of our website or services after any updates means you accept the revised Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

LAB Performance LLC
Email: info@labxperformance.com
Website: labxperformance.com
Location: Austin, TX